Refund and Returns Policy

Who we are

This policy applies to every purchase made in our online store at www.kokkiadishoneyfarm.gr. The store is run by Stavros Kokkiadis, 1 Nikolaou Politi Street, Heraklion, Crete, Greece (TIN 075742420, Tax Office of Heraklion).

We wrote it in line with Greek Consumer Protection Law 2251/1994 and EU Directive 2011/83/EU on consumer rights. It forms part of our Terms of Use. None of it limits the rights you already have as a consumer under the law.

Your right to change your mind

You can withdraw from your purchase within 14 calendar days, without giving a reason. The 14 days start on the day you, or someone you name other than the courier, receive the order. If your order arrives in more than one parcel, the 14 days start when the last parcel arrives.

How to tell us

Send us a clear statement before the 14 days run out. The easiest way is an email to info@kokkiadishoneyfarm.gr. Please include:

• your order number
• your full name and delivery address
• the products you are returning

You can also use the model withdrawal form at the end of this page, but you do not have to. We reply by email to confirm that we received your request.

Products we cannot take back once opened

Almost everything we sell is food or goes on your skin. For health and hygiene reasons, the law allows us to refuse returns of sealed products once the seal has been broken after delivery. This covers:

• honey, jams and spoon sweets
• olive oil and grape must syrup
• Keraliphi (beeswax balm) and the herbal tincture

Unopened products, with the seal and label intact, can be returned as described below.

Sending the products back

Send the products back within 14 days of telling us that you are withdrawing. You meet the deadline if you hand the parcel to the courier before the 14 days end.

Return address:
Kokkiadis Honey Farm, Stavros Kokkiadis
Athanatoi
Heraklion, Crete, Greece

Pack the jars well, because glass breaks in transit. You pay the direct cost of sending the products back. You are responsible for any loss of value caused by handling the products beyond what is needed to check them.

Your refund

We refund everything you paid, including the original standard delivery cost, within 14 days of the day you told us you are withdrawing. If you chose a delivery method more expensive than our standard one, we refund only the standard cost.

We refund you with the same payment method you used, unless you agree otherwise, and you pay no fees for it. We may hold the refund until the products reach us or you send us proof that you posted them, whichever comes first.

Damaged, faulty or wrong products

Please check your parcel when it arrives. If a jar is broken, a product is faulty, or you received the wrong item, email us with your order number and a few photos. Telling us within 48 hours helps us sort it out quickly with the courier.

In these cases we pay for the return, and you choose between a replacement and a full refund. This is separate from your right to change your mind, and it does not affect the legal guarantee of conformity you have under Greek and EU law.

Cancelling an order before it ships

You can cancel an order at any time before we dispatch it. Email us with your order number and we refund the full amount, delivery included.

Farm experiences and bookings

Tours, tastings and courses on the farm are booked for a specific date, so the 14-day right of withdrawal does not apply to them. Instead, these terms apply:

• You can cancel free of charge up to 2 days before your visit, and we refund you in full.
• Cancellations made less than 2 days before the visit, and no-shows, are not refunded.
• If we have to cancel, for example because of the weather, we offer you a new date or a full refund.

To cancel or change a booking, call us on +30 693 400 5726 or email info@kokkiadishoneyfarm.gr.

If we cannot agree

If something goes wrong, please contact us first. We read every message ourselves and answer within one working day. If we still cannot resolve it, you can turn to the Hellenic Consumer Ombudsman (www.synigoroskatanaloti.gr), an independent authority that helps consumers and traders settle disputes out of court.

Contact

Email: info@kokkiadishoneyfarm.gr
Phone: +30 693 400 5726
Farm: Athanatoi, Heraklion, Crete, Greece

Model withdrawal form

Fill in and send this form only if you want to withdraw from your purchase.

To: Kokkiadis Honey Farm, Stavros Kokkiadis, Athanatoi, Heraklion, Crete, Greece, info@kokkiadishoneyfarm.gr

I hereby give notice that I withdraw from my contract of sale of the following goods: ______________________

Ordered on: __________ / Received on: __________
Order number: __________
Name of consumer: __________
Address of consumer: __________
Signature of consumer (only if this form is sent on paper): __________
Date: __________